SATISFACTION GUARANTEED

CANADIAN MADE
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REFUNDS, RETURNS AND SHIPPING POLICY

Shipping

We ship via FedEx, UPS and USPS within the U.S and globally to all countries around the world. If you would like your order shipped priority, you are given the option during the checkout process. Please keep in mind that we ship business days only, this is Monday – Friday only. If you place an order on Friday, you will not receive it until early the following week. Most of our orders are received within 2 days of being shipped, they can however take up to 5 days. If you haven't received your shipment within five business days, please feel free to contact us at 1 844-789-1010

Our goal is to always have all orders shipped within 24hrs of processing!!!

***Holidays do not count as business days.***

U.S Shipping

Iron Brothers supplements offers free shipping on all orders over $99.00 in the lower 48.All other orders will be offered multiple shipping options.Our goal is to always have all orders shipped within 24hrs of processing!!!

***Holidays do not count as business days.***

International Shipping

We accept orders from almost every country, you will have several shipping options!!To prevent custom delays please make sure to familiarize yourself with your country’s regulations before placing your order.Most shipments arrive within 10 business days, it can however take more or less time depending on many different variables.

We do our best to prevent our supplements from being tied up at customs, however it does happen. We have absolutely no control over this, there isn’t any strings that we can pull to get you your order faster.

If your package does get tied up at customs or has been lost, please contact your postal carrier or customs.

We do not take responsibility for any packages that get lost, stolen, or stuck at customs. We are sorry for the inconvenience but in order to keep doing what we do and keep our reasonable pricing we cannot issue refunds for orders stuck at customs, lost, or stolen shipment’s.

Iron Brothers Supplements provides shipping insurance for an additional $0.99 for all orders. Once an order has shipped from our warehouse we are no longer responsible for what happens at customs or for lost orders. Please contact your local shipping provider and customs to see if you can track your order down, international orders can take much longer than expected.

Route+

Iron Brothers Supplements is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Return/Refund Policy

We will gladly accept returns on new, unopened items that are in their original packaging within 30 days from the order date. Before you send back any items please make sure to contact us first to make the necessary arrangements needed so that we can issue your refund as quickly as possible.

You are responsible for sending the item back and once an inspection has been done and approved a full refund will be issued. Orders sent back after the 30 days and damaged orders will not be refunded. 

****Shipping fees are non-refundable****

Please always fee free to contact us, we love hearing from our customers.

Missing Orders

Iron Brothers Supplements is not responsible for any lost or stolen orders. Once we verify and ship your order it's out of our control. We do provide shipping insurance to keep you and your orders safe, it's an additional $0.99 and will replace any lost or missing orders.




Marc
Iron Brothers Supplements

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